How We Do
When you get complaints from your customers about poor call center experience, it is frustrating. What is even more frustrating is you do “damage control” because your call center agents could not do a great job. However, you know that damage control is not the ultimate solution. If you had a good call center team to effectively handle your inbound or outbound calls, you no longer need to do damage control.
With CapstoneEsolutions, you don’t get ordinary call center agents. You get call center professionals who are experts in customer psychology. Our psychology trained call center agents focus on customer delight rather than mere customer satisfaction.
Agents trained in psychology
Our call center agents are trained on customer psychology. This unique approach helps the agents to understand your customer moods and handle calls accordingly.
Delightful call experience
You get loyal customers when you provide them a delightful call experience. Our call center agents know how to win loyal customers for you.
Business hours or 24/7 support
Does your business require support around the clock or just during business hours? We have multiple options for you to choose from.
100% University educated agents
f you do not have agents with proper educational background, it could lead to unnecessary trouble. That’s why our agents are University educated.
Up to 30 concurrent calls
You never know when you will have many customers call at the same time. We have the ability to handle up to 30 calls at the same time.
Will not work for your competitor
Your trade secrets must stay a secret. Either with you or with us. That’s why we will not work for your direct competitor.